Guangzhou ShangXu Technology Co.,Ltd |
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Interactive Intelligent Multimedia Token Number Management Bank Queue System
Shangxu Queue Management System is an Intelligent Multimedia Queue
Management Solution that allows achieving a better and effective
quality of service to customers.
This solution allows a customer to take a sequentially numbered
ticket that automatically organizes the queue flow. In this way,
the system help to provide comfort as well as fairness to customers
that know their place in the queue is secure, receiving additional
information concerning the expected wait time. Therefore, customers
can either take a seat comfortably or browse surrounding services.
When the ticket number is called forward, the information LCD and
audible sounders inform the customer that it is their turn to be
served.
Offering a significant upgrade to standard queue management
systems, the BlueCount solution lets you manage front and back
office work, and monitor the full customer service experience in
all services - using just one central server.
Our Queue Management System allows
• Maximize your service
by providing dynamic, customer-focused promotional or informative
multimedia messages to arriving and waiting customers;
• Maximize your productivity
by providing customer service agents with time-saving tools and
giving managers better control and planning tools;
• Maximize your customer satisfaction
by keeping order in the waiting areas, providing waiting customers
with clear info, and enabling better service;
• Minimize your waiting time
by combining streamlined workflow with clever queue management
applications;
• Minimize your customer churn
by combining improved customer experience and enhanced knowledge
base to build customer loyalty;
• Minimize your total cost of service
by combining rapid system implementation, low maintenance costs and
streamlined operations.
Get better quality and level of service
The system records information and its related history on every
printed ticket. The system provides service reports, including
daily, monthly and yearly based statistics, as well how many and
what kind of operations have been performed.
Statistical data helps in taking decisions about reducing or
increasing the number of services and about the distribution and
co-ordination of operations carried out by employees.
Functional Components
Ticket Dispenser
A dedicated ticket dispenser integrated in the queue management
system ensures stable and continuous system operation.
• 17 inch IR touch screen LCD monitor
• 80mm thermal printer with auto cutter;
• Inbuilt industrial PC with windows 7/10 OS.
• Inbuilt amplifier and speaker for voice annoucement in multiple language
• Installed our queue management system software which can support for multiple language
• Color can be customize,also can print your logo on it.OEM supported,and customization available
Software Counter call pad terminal (workstations)Each employee has a computer, where performs ticket call functions.
It works as a terminal application,used to call customers. Its
implementation is made through the counter computer (typically an
existing equipment at the counter). Works on XP/Win7
Multimedia Player Box for LCD DisplayThis player box enables the connection of a plasma, LCD display or other means to the queue management system. The display can be prepared according the customer requirements, to show the updated queue customer service information and also to provide advertising video.
Queue Management System Software
Unicode Queue Management Software | |
Item | Function |
1. control software | signal communication center |
2. management software | customaries set up the queue system |
3. ticket dispenser panel | take a queue number ticket |
4. Reports of the queue system | give out enough useful reports |