Returns | ![](http://img.everychina.com/nimg/3a/8e/4180fcaa62d4af53858d4feaea0b.jpg) | - DOA/defective items will be replaced w/ an identical item upon
return of the defective item. We will make a replacement or credit
depends on our inventory.
- Please request an RMA number via email for exchange. RMA (Return
Merchandise Authorization) number is required for all returns.
- Defective items must be noticed within 7 days of the date you
received it.
- The buyer will be responsible for all shipping charges and
insurance when returning items.
- Units returned and found not to be defective will be returned at
buyer expense.
- If the retail package has been opened, and item return for a refund
is not defective will be subject to a 15% restocking fee.
- RETURN MUST INCLUDE THE RETAIL PACKAGE FOR FULL REFUND
- Refused, Unclaimed and Return packages due to Wrong/Incomplete
address or shipped with Return to Sender option will have a 20%
restocking fee
- S/H & Insurance charges are non-refundable.
- All returned merchandise must be in original factory conditions,
including all packaging materials, inserts and manuals, warranty
cards (not filled-out) and all accessories.
- Please allow 5 to 15 business days after we receive the item to
process your return.
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