1.Q:How to use our solar products? A:The light battery is on sleep
before delivery in order to avoid discharging during
transportation. You need activate according to the installation
manual.2. Q:How to install our lights? A:Fix the product with a right
angle and make sure no shelter on the surface of solar panel.
3. Q:What to do with the rainy day or Cloudy day? A:The outdoor
solar panels waterproof. You don’t need to worry about it. because
we start from manufacture solar panel, and now what we do is whole
production line, so we choose the right solar cell to use to solar
energy products use, the solar cell can generate enough power at
cloudy or rainy days, can ensure per day generate power ensure per
day lighting.
4. Q:If you found the light brightness is down or total off, how to
handle? A:It proves the power of solar light battery is not enough
to support normal lighting, so you need have 2-3 goods sunlight
charging, especially in Winter season, the sunlight intensity is
much below the standard sunlight (1000kw/m2), it may need more
longer time for charging.
5. Q:What is the warranty for our light? A:For all of our lights,
we provide 5 years warranty for whole set as we used the best
quality LiFePO4 lithium battery, which is also used in electric
bus, lifespan is 8-10 years.
6.Q:What is the terms of payment? A:T/T, L/C, Alipay, for T/T it is
30% for deposit, the balance 70% before shipment for bulk order.
7.Q:How about the after sales service? A:Blue Carbon welcome you
contact us at 24 hours per day, 7days per week,your any questions
will be highly appreciated.
