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Huawei UA13MCU Contact Center UAP3300 Main Control Unit
Huawei UA13MCU UAP300 is designed to provide various access and media resource capabilities to small- and medium-size contact centers. The UAP3300 supports both broadband and narrowband access and signaling which enabling enterprise intranets to easily connect to PSTNs, NGNs and IMS. This product also provides various media resource capabilities, such as collecting digits, playing announcements, recording calls, transmitting faxes, converting test to speech, performing automatic speech recognition and out-going call detection. By integrating third-party voice recording and fax services, the UAP3300 boosts the integration level and system reliability of the Huawei IPCC solution. The UAP3300 can be connected to Huawei computer telephony integration and interactive voice response platforms to provide various agent and interactive voice services, if the network connection to the CTI fails, the UAP3300 provides local routing services distributing incoming calls to proper agents ensuring that services are not interrupted. The UAP3300 features high capacity and reliability, it supports 240 channel agents, 240 channel IVRs and 240 channel trunk access, it provide 10 board slots, two main control boards and other service boards compatible with digit trunk boards and media resource boards based on service requirement.
UAP3300 Specifications | |
| Power Distribution System | 100 V to 240 V AC power distribution system |
| maximum output power | 275 W |
| Dimensions(W*D*H mm) | Shelf: 436*420*264 Main control board: 367*280 Interface board: 170*280 UAP-PTS: 440*342*43 |
| Rated Voltage | 110 V or 220 V AC |
| e Input Voltage Range | 100 V-240 V AC |
| Power Frequency Range | 50 Hz or 60 Hz |
| Maximum Power Consumption in Full Configuration | About 430 W |
| System Capacity | ·The IVR of the UAP3300 system can connect to 23,040 users. ·The UAP3300 provides a 30,720-channel trunk. ·The UAP3300 provides up to 7680 agents. |
| Performance Indexes | ·When 30 calls are initiated concurrently, the average put-through duration is shorter than 1.5 seconds. ·The put-through rate of calls is equal to or greater than 99.999%. The average duration for dynamically switching voice encoding is shorter than 60 milliseconds. ·The mean time between failures (MTBF) is 10 years. ·The BHCA for each UAP3300 is 4,000,000. |
| EMC | ·EN 55022: 1998 + A1: 2000 + A2: 2003 ·EN 55024: 1998 + A1: 2001 + A2: 2003 ·CISPR 22: 2003 ·CISPR 24: 1997 + A1: 2001 + A2: 2002 ·IEC 61000-3-2: 2001/EN 61000-3-2: 2000 ·IEC 61000-3-3: 2002/EN 61000-3-3: 1995 + A1: 2001 ·ETSI EN 300 386V1.3.3: 2005 l AS/NZS CISPR 22: 2004 ·ANSI C63.4: 2003 ·IEC 61000-4-2: 2001/EN 61000-4-2:1995 IEC 61000-4-3: 2006/EN 61000-4-3: 2002 ·IEC 61000-4-4: 2004/EN 61000-4-4: 2004 ·IEC 61000-4-5: 2005/EN 61000-4-5: 1995 ·IEC 61000-4-6: 2006/EN 61000-4-6: 1996 ·IEC 61000-4-11: 2001/EN 61000-4-11: 1995 |
| Security Specifications | IEC 60950-1 EN 60950-1 UL 60950-1 CSA C22.2 No 60950-1 AS/NZS 60950-1 BS EN 60950-1 GB4943 |
| Environment Requirements | Storage temperature: -40ºC to +70ºC Temperature for long-term running: 0ºC to 45ºC Temperature for short-term running: -5ºC to +55ºC Humidity: 5%-95% relative humidity, no condensing Altitude: not higher than 3000 meters (The UAP3300 can keep the same performance within the altitude of 3000 meters.) |
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