After-Sales Service
a. 3 to 5 years quality warranty with lifelong maintenance.
b. Free guarantee repair (including labor and material): free
repair service during the quality warranty period and reasonable
charge for spare parts and maintaining service after the quality
warranty period. We will never exempt our responsibilities on
product owned defects.
c. Responding time: upon receiving user’s notification, we ensure
24-hour after-sales technical support.
d. Spare parts: necessary spare parts are provided together with
products to customers.
e. Free technical training: integrative and normative technology
training is available for free to customers by our technical
personnel to ensure they are skilled in regular operations of
hardware and software of products and they are able to estimate and
solve small problems.
f. Telephone investigation: our after-sales team will phone the
user every month during the warranty period to follow up the
working condition of the products, and to discover and solve
problems, if necessary.
g. Software upgrade: lifelong maintenance of controlling system,
incessant improvement of the system functions and continuous
software upgrades.
h. Site instruction service of installation is available.
