Q1: How do I know which model is suitable for my product
application?
You just need to tell us the following information then we can
offer you a suitable solution? In addition, you can also send us
the sample and we will arrange professional engineers for proofing
evaluation
1) What is your product? material? thickness? required accuracy?
2) What is the current production process?
3) What is your desired budget and delivery time.
Q2: When I get this machine, but I don't know how to use it. What
should I do?
We will send teaching video of both installation and operation, as
well as the English manual. If you have further questions, we have
engineers who can speak English can serve you on-line directly. And
for some countries , like in India, Malaysia, Korea,Spain, we have
local support team, more countries will be in the picture soon.
Q3: How can I do if the machine goes wrong?
We guarantee machine quality for 13 months, during this period, if
spare parts of the machine were not man-made damaged, we can send
the component to the customer in best delivery. Besides guarantee
period, we still provide you free online services for life.If parts
broken, you can order replacement parts from us.
Q4. Can you customized product according to different application?
Yes, Dapeng laser is very dedicated to combine with our current
ability with the main leading supplier to offer you the customized
application.
Q5:What if there are gaps in my product which need to weld?
For laser welding machines, we are usually equipped with automatic
wire feeding system. For products with gaps, you can use wire
feeding mechanism for wire filling welding
Q6. What is your normal lead time?
Generally standard machine, our lead time is 2-7 days after PO
confirmed. Customized product need a little longer.
Q7. Will the package damaged during transportation?
Our package is considerate all the damage factors and make it to be
safe, and our shipping agent have full experienced in safe
tranportation. We have exported to 80 countries worldwide. So
please don't worry, you will receive the parcel in good condition
Q8:Why should I choose DAPENG LASER compared with other companys?
We are factory with 453 employees, turnover reached 100 millions
USD in 2021, ISO 9001 certificated and most products are CE/SGS
approoved, can offer you a high-quality pre-sale, in-sale and
after-sales solution.
*Send an inquiry and get product catalog manual!