Bank IR Touch Panel Wireless EQMS Electronic Queue Management System

Bank IR Touch Panel Wireless EQMS Electronic Queue Management System

Electronic Web Based Bank Wireless Queue Management System(EQMS)

SHANGXU QUEUE SYSTEM APPLICATTIONS

The Shangxu queue System is ideal for customer service oriented business, where waiting forms an essential part of the services

SYSTEM COMPONENETS DESCRIPTION

Customers obtain tickets through the ticket dispenser, installed at the entrance by simply pulling a ticket from a manual ticket dispenser or by pressing a button on a KIOSK of a computerized system. A computerized system has a screen to display various types of services select from. Tickets are issued serially with a remark of the time at which it was issued and the service for which it was issued along with the approximate waiting time.

PC OR KIOSK WITH TICKET PRINTER

The software can be installed in the supervisor`s PC on a touch screen kiosk that manages the system as well as prints tickets upon selecting the required service on the touch screen.

TICKETS

Tickets pulled from a manual friendly ticket dispenser are preprinted serialized tickets. Such tickets can be of two or three digits according to the requirement and the volume of customers being served.

Tickets generated by a computerized system are printed on a white terminal paper with valuable information on them.

The following information in Arabic or English can be found on such tickets and more can be customized

• Service type
• Queuing number
• Time & Date
• Average waiting time
• Company Logo
• Advertising and slogans
• Other optional information

21 KEYS KEYPAD WITH NUMBER DISPLAY

The key also connects to the LCD display. It comes with a 8 digit display showing the queue number of the called customer. Each counter is equipped with one call keypad. Additional information such as total number of waiting customers can be displayed on the queue number displayed.

The Call keypad has a Keyboard with 21 Keys that has the following function:

• “NEXT” for calling a new customer.
• “CLOSE” for closing the counter.
• “RECALL” for recalling the customer that has not responded to the first call.
• “LAST” for calling the previous customer and
• “RESET” to reset the queue to “ 0 ”.

The Call Keypad can be used to call a specific number for services and can also receive messages from the software of the manger. The customer display is 8 digits LED display panel. It displays the queuing number of the customer to be served followed by sound signal to catch customer`s attention and stays displayed while the customer is being served.

LCD DISPLAY

Now outperforming the competition by a full color LCD Display, that not only can display the queue and counter number but also display advertising messages in both Arabic and English Language

MAIN DISPLAY BOARD

Main Display Board comes in two section to display the ticket number being called and the counter number to which the customer should proceed. This unit receives the queue number signal from the call units. Up to 32 call Units can be connected to one display.

It is normally placed strategically in the customer`s waiting area. Customers waiting to be served are notified of their turn through a voice announcement. Number of digits in the display can be 2,3 or 4 digits depending on the volume of customer being served.

COUNTER DISPLAY BOARD

It comes with two or three digits display depending on your need. The Counter Display Board is placed on the Top of the counter and displays the ticket number of the customer being served.

REPORTS

The following and a lot more other customizable reports and statistic in both Arabic and English Languages in the form of graphs/charts and tables are available:

• Distribution of customers by queuing service type.
• Performance of the operators.
• Time spent with customers.
• Load factor and average queuing length.
• Number of customer served for a period of time.
• Average waiting time for a period of time and a group or counter.
• Number of customers abandoned the queue.
• Number of customers served by each service group.
• Number of customers served by each service staff or counter.
• Number of customers satisfied with the service.