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Multilingual Customer Queuing System

Guangzhou ShangXu Technology Co.,Ltd
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Address: 3rd Floor,ShengQun business park,Dongpu,Guangzhou,China

Contact name:Cherish

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Guangzhou ShangXu Technology Co.,Ltd

Multilingual Customer Queuing System

Country/Region china
City & Province guangzhou guangdong
Categories Other Service Equipment
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Product Details

 

Bank/Hospital/Clinic/Pharmacy Service LCD Counter Arabic/French/English/Russia Multilingual QMS Queue System Solution

 

Queue Management System

 

Manage your queues and enhance customer satisfaction

 

Queuing is one of the biggest dis-satisfiers in stores, hospitals, banks and government institutions and a structured approach to queuing is being expected by a large number of customers and citizens.

 

Shangxu Technology Company is a leading supplier of  queue management systems. Our system puts you in control of your customer’s experience. It allows you to define the way your team will handle customers when they visit your branch – any of your branches. It allows your whole organisation to work in harmony – no matter how large or complex it is.

A Queue Management system from Shangxu helps you organize your queues by providing customers with varous queuing solutions, 

Some of the major features of our shangxu queue management system solution are:

  • A total range of system covering basic queuing system need to sophisticated, multi branch, multi-region enterprise solutions.
  • Software and hardware engineered to work together and proved in thousands of installations.
  • Multiple Language supported 
  • With real time report system,and can export to excel and print it out 

KEY BENEFITS

  • Manage and minimize queues to improve efficiency and customer experience.
  • Gather statistics to drive operational excellence.
  • Improve sales and lower your cost.

Technical Specification for Queuing System Machine 

 

CabinetAll in one cold steel cabinet
LCD Display17” LCD Display with resolution of 1280*1024
Touch Screen17” IR Touch Screen
Thermal Printer80mm Epson Thermal Printer with auto cutter
PC Configuration

CPU: Intel 2.41Ghz

2G DDR3

500G HDD

6 USB port

Windows 7 Operation System installed

SpeakerInbuilt amplifier and 2 speakers
Power Supply110V-240V

 

 

Queue Management System installed 

1.Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function

 

2.Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable

 

Queue Reporting System

QueueReportingReal time report and statistics software
Locationseat
OSWindows
Real time tracking

 

  • real-time monitoring of each counters
  • Number of functional counters by agency
  • Number of people waiting by agency
  • Agencies with long waiting times

 

Statistics by client

 

  • The min time and max of the waiting time of a client
  • Average customer processing time
  • Number of clients served
Window statistics (agent)

 

  • Connection time
  • Processing times
  • Waiting, latency and non-working times
Statistics by service

 

  • The customer's waiting time in the service
  • Average waiting time per service
  • The maximum waiting time per service
Agency statistics

Comparison of

  • Number of clients served
  • Number of counters and agents
  • Average waiting time
  • Average processing time
  • Average working time
ExportationExcel

 

 

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