• 11. Products can be returned or replaced at any time if there is a problem

After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4.Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1.The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

Q1:What is the minimum order quantity?
Qty: 1 unit. Different order quantity different price.

Q2: What payment methods your company accept?
It’s usually wire transfer T/T. For partner relationship, we may consider other payment terms.

Q3: How long is the warranty time for your products?
We provide 1 year warranty for all of our products and supply life-time maintenance.

Q4: I haven't done business with your company before, how can i trust your company?
Our company is a registered golden member on Alibaba site for more than. Feel free to contact us for more cases and solution.

Q5: what's the shipment terms and delivery time of your company?
It depends on order quantity, shipping address and shipping methods.

Q6: Do you give any discount ?
Yes, we are looking for long term business cooperation. We will always offer customers the reasonable price based on the right solution.

Q7: I would like to ask you if it's possible to have my logo on the product.
Logo printing service is available for mass order based on our MOQ

Q8: What kind of certification do you get?
We have CE/ROHS/FCC/CCC etc for different countries’ market.