1. How long is your Warranty?
A: All our products will have ONE year guarantee and we will
continue to offer advice and spare parts after this period.
Within ONE year after receiving our machines, Under right operation
and non-artificial reasons, If there are any damaged parts or
accessories, We will replace them by air-mail or Express
immediately FREE OF CHARGE.
After ONE year warranty, Spare parts and damaged parts will be
charged at cost price. If there is something wrong with the
machine, We are responsible to solve this problem soonest, and help
customers to restore production as soon as possible.
2. How to Guarantee transaction security?
A: We could draft Trade Assurance order for buyers via
Alibaba-Trade Assurance is a free service by Alibaba.com that’s
designed to help create trust between buyers and suppliers. Trade
Assurance helps buyers in the event of shipping and quality-related
dispute.
3. Do your company accept Alibaba Trade Assurance?
A: yes, of course. （1） We will draft order according buyer
requirements. （2）Negotiate terms with the supplier
and confirm order （3） Make payment to the bank account designated
by Alibaba.com
4. What's the payment terms?
A: 30% initial payment when place your order, 70% balance payment
before shipment.
5. About machine's Transportation & documents?
A: Pls advise us the nearest port of your city in order to check
the latest sea freight for you at first. Fast and security
shipping company will be chose by our Delivery Department for
customers (if we signed contract under CIF term). Even All risks
Insurance will be covered during the whole transportation.
