1. Customer return visit: after the product delivery, keep
communication with customers, record the relevant situation, and
timely
deal with customer feedback and Suggestions. We should solve
problems for customers as soon as possible, serve customers with
due
diligence and satisfy customers to the greatest extent.
2. Customer complaint handling: the customer service staff of the
Marketing Department shall record the customer complaint after
receiving the customer complaint, and reply within 5 working days.
3. Handling of customer return and replacement: sales staff of the
Marketing Department or customer service staff shall timely
deal with the information of customer return and replacement upon
receipt of the information.
