FREQUENTLY ASKED QUESTIONS
1. Who is ORANS?
- Registered in Hefei,Anhui,China.
- Manufactured in China with China efficiency and cost optimization.
- More than16 years expertise and reputation specialized in sanitary.
2. What does Royalstar do?
- Bathroom vanities, bathtubs, ceramics, smart toilet, shower
enclosure, shower cabin, faucet, bathroom fittings and accessories.
- One-stop solution for bathroom.
3. How do you control quality?
- We have strict QA procedure in new product development, and trial
production. We’ve got our own lab test.SGS/ TUV/ BV Lab Certificate
application CE/UL.
- Next working procedure will check and confirm receipt of the
previous working. The confirmation means they shall be fully
responsible for what they are to deliver to the next procedure.
- Final QC check directly report to GM, attaching KPI to workshop
managers.
- Quality track system led by after-sales Dept., attaching KPI to
workshop managers.
4. Can you customize the product for me?
- Yes, we are very much willing to discuss customization. We believe
good product is the premise of good sales.
5. Do you do OEM?
- Yes, we do. As manufacturer, we do a lot of OEM.
6. Can I put my own logo and package on the product?
- Yes, possible, but we require MOQ 15SETS per model. For color box,
we must charge film cost and the MOQ is around 500-800PCS.
7. If I distribute Royalstar,what support can I get?
- Category support - we shall work closely with you to customize our
existing range for your market demands and affordability based on
market research, your feedback and close teamwork with you.
- Marketing materials support - professional visual photos, flyers,
catalogues, videos to help promote products, catalogues, and brand.
- Brand construction support - shop fitting design service from Orans
including floor plan, drawings, 3-D photos and construction
drawings.
- Product display facilitating decorations for inspirations and shop
environment; sales tools offer and display.
- Store display sample discount support, depending on our further
communications.
- Sales personnel training, motivation with bonus plan, to be
furtherly discussed.
- Tendering and project support, with products/prices/3-D mock-up.
- 2-years free quality warranty plus 5-years parts supply guaranteed
since the last supply of the product.
- Marketing budget rebate as per distribution agreement.
- Yearly bonus rebate as per distribution agreement.