Q1: What are payment terms for new customers?
A: Usually we make transaction via alibaba trade assurance, after
we set up an order, you can pay with credit card, visa,
E-checking, western union or T/T.
Q2: Do I need solder when receive the lights? does it come with
instruction?
A: You needn't solder when you receive the lights, in the package
it will have instrcution paper, all of our lights come with free
assembly.
Q3: What about the lead time?
A: for order under 5,000 meters, we can ship in 7 days after
payment made.
for order more than 10,000 meters, we can ship in 12 days after payment made.
Q4: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5
days to arrive. Ship air to door takes around 15 days.
Q5: Can I print my logo on the fixture ?
A: Yes, When your order quantity is greater than 10,000 meters,we can print your logo on the grow strip light.
Q6: Do you offer guarantee for the products?
A: We offer 1 year warranty on PCB board and 5 years on driver. All
of our lights use samsung top bin and come with 17 production
process
Q7: Can I place order directly?
A: You can click start order, choose color spectrum and quantity,
then fill your delivery address and phone number, confirm your
order, make payment, we can arrange delivery in 2 working days once
received payment.
