| 1. What is the main advantage of your products? |
| ①since we are manufacturer, we control every detail of production,We have a complete inspection experiment to ensure the quality
of each product.
②Since we are the manufacturer and there is no middle man we are able to sell our products at the competitive price. |
| 2.What is your minimum order quantity? |
| Actually, we don't have strict rules on MOQ and welcome you to get samples for testing |
| 3.How long does it take? |
| Usually we need 2-8 days differently for preparing and another 3-7 days for delivery. If special products, may need more time. |
| 4. What is the quality difference between your products and other chinese products? |
| Our products are overseas market-oritated and all the products are designed for overseas market WHILE other.For overseas market,
there is a higher demand of product quality and system stability. |
| 5.Are your products as good as those from Europe and America |
| Recent years, the quality difference between Chinese and European products get smaller and smaller while the price difference
remain big, Usually European products price are 2-5 times more expensive then our products. |
| 6.If logo print is available? |
| Yes, we can help to print your logo on the lock and OEM,ODM service are welcome |
| 7.What certificate do you have? |
| We have maintained Iso9001/2008, CE, FCC, BHMA, Fidelio/Opera, SASO, SONCAP,etc |
| 8. What is the warrantee of your products? |
| We give 18-36months warrantee for our products, free maintainance
first year except manual damage. After two years, spare parts and technical support will be offered at areasonable price. |
| 9.Can our hotel doors be installed with your electronic hotel door locks? |
| If the doors meet the requests here, locks can be installed:
① Door thickness 35-100mm(1.38-3.94inch)
②Door stile thickness over 120mm(4.72inch)
③Wood door or steel door all ok |
| 10.I have no idea of how to install and use this lock, what should I do? |
first you need to hire a lock smith. The lock smith will read the installation diagram and dig holes in the door; Second, you need to install the Pro usb hotel card system in the computer (only supports windows operation system)Then read the user manual to operate the software step by step. If still don’t know how to do,we communicate by teamviewer,we will teach you hand by hand |
| 11 .We are a large hotel, using the OPERA hotel management system, sauna, swimming pool, coffee shop are all integrated into this system, can your locks be integrated in? |
| Yes, we provide SDK interface functions, OPERA engineer will make our software integrated into the system |
| 12.What is your payment term? |
| Bank T/T, Paypal, L/C, Western Union and MoneyGram. |
| 13.What about the shipping way? |
| Generally, the package is delivered by Express DHL/Fedex/TNT/UPS. For big order, we recommend to ship by air or sea to save cost,but it might take longer time. Of course we could ship goods to your forwarder in China according to different customers requirements. |
