Q:Are you a factory or trading company?
A: We have a professional export team which have more than 16 years
export experience
which goods are focus on the home health care products. And also
have our factory which more than 20 years produce experience
forRehabilitation medical equipments.
Q1. We are more care about the quality, how we can trust you can
control the quality well?
A: First, from raw material quality we buy the big company which
can offer us the certificate, then every time raw material come
back we will test them. Second, from each week in Monday we will
offer the produce detail report from our factory. It means you have
a one eye in our factory. Third, We are welcome you visit to test
the quality. Or ask SGS or TUV to inspect the goods. And if the
order more than 50k USD
this charge we will afford. Fourth,we have our own IS013485, CE and
TUV certificate and so on. We can be trustable.
Q2. What is your trading term?
A: We can accept O/A 30 or 60 days. If your company is real a
company can be trust. As usual our payment is 30% T/T as deposit
and 70% T/T against the copy of B/L.We offer discount for big
quantity.
Q3. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality.
Q4. What about the lead time?
A: week for sample, mass production time needs 1-4 weeks depends on
order quantity.
Q5. Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available.
Q6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes
3-7days to arrive. Airline and sea shipping also optional. Q7. How
to deal with the faulty?
A: Firstly, Our products are produced in strict quality control
system and the defective rate will be less than 0.2%. Secondly,
during the guarantee period, for defective batch products, we will
repair them and resend them to you or we can discuss the solution
including re-call according to real situation. Q8. Do you accept
OEM or ODM order?
A:Yes we can do your logo in our produts. and we believe that
through our cooperation you will expand your brand.