FAQ:
1. Q: What certificate do SgaierTruss have?
A: CE and TUV SGS certification.
2. Q: What is the terms of payment?
A: We accept Bank Transfer, Western Union or Escrow ,
By T/T, 30% of invoice value as deposit, 70% balance paid before shipment.and some others.
3. Q: Where is the loading port?
A: Port Huangpu in Guangzhou or Ports in Shenzhen.
4. Q: Where is your factory located? How can I visit there?
A: Our factory is located in No.25.Jinkeng Road,Jinshan Village,Shiqi Town,Panyu District,
Guangzhou City,Guangdong Province,China,
It is about 60 minutes by taxi from Guangzhou airport to our factory.
Contact with us, if you want to visit SgaierTruss. We warmly welcome you!
5. Q: How does your factory do regarding quality control?
A: We control products quality under the instruction of national standards.
6. Q: What is your packaging?
A: Air bubble film or Carton or flight case.
7. Q: How long the deliver time?
A: General it is about 5-15 days.
8. Q: What is your after-sales service?
A: Free parts provided once broken within one year.
9. Q: Do SgaierTruss accept OEM order?
A: Yes, we welcome OEM order as well.
10. Q: Do SgaierTruss accept customized logo order?
A: Yes, we can make logo on the truss for clients..

After Sale Service:
Professional engineer and application specialists respond to your requests efficiently

Follow up the case, record the entire process. Solution will be provide with 24 hours
Meanwhile, the problem complaint will be reported to QC department
QC will find defect from which department, who is in charge to identify responsibility
Collecting and record customer respond, suggestion, requirement

Warranty period:
Life-time warranty. Any problem caused by our party within one year from the date of shipment, we will provide free spare parts for the repairment. After one year, we can provide the spare parts, but the user should pay for the related cost, including cost of the spare parts, delivery cost etc.