Q : How can I get a sample?
A : We usually provide customer existing samples with free charge.
And if you need customized samples, we will charge you real
happened cost, and the charge is refundable when bulk order is
placed.
We accept the samples paid by paypal, wechat pay, alipay,
westunion, wire transfer. We normally ask for freight collection
for samples delivery. If you have any international courier account
like Fedex, UPS, DHL and TNT, it would be great. If you don`t have
courier account available, you can pay the freight to us and we
could prepay the freight.
Q : How long is the sample lead time?
A : For existing samples, it takes 2-3 days. For customized
samples,it takes 7 days normally.
Q : How long is your production lead time?
A : 15-30 days after the sample approval or base on quantity.
Q : What format of the file do you need if i want to print my own
design?
A : We need ai/cdr/eps or PDF file to set up print-plate.We will
make a Simulated photo.
You can approve the printing size and position before sample
making.
Q : How many colors are available?
A : You just send us the Pantone color code. We will match the
color accordingly.
Or we will recommend you some popular colors to you.
Q : Which kind of certificates do you have?
A : Our products quality meet food safe grade and we already have
certificates for some items.
Q : Do you have inspection procedures?
A : 100% self-inspection before packing. We have professional QC
and test equipment to ensure the quality.
Q : What is your payment term?
A : Normally we accept payment term T/T 30% deposit to start
production, and 70% balance before shipment. We also accept L/C at
sight.
Q: Can I have a visit to your factory before the order?
A: Sure, welcome to visit our factory.