Shipment
Note: For small order,express will be best.And for bulk order,ship by
sea or train(Europe destination) is the best,but take much
time.For urgent orders,we suggest via air to airport plus our ship
partner send to your door.
Q1: What is the Lead time?
RE: Normally 3-5 business days for samples, 10-15 business days for
bulk orders.
Q2: Can you do DIAlux Simulation?
RE: We have professional DIAlux team to support you, IES files also
can be downloaded on our Website.
Q3: Do you offer mounting accessories?
RE: Yes, please contact us for details.
Q4: Do you offer OEM or ODM?
RE: OEM and ODM service with customers‘ label is available,various
choice for the package as below:
1. We can provide you with our present products with your own
label;
2. We can modify our products as your request;
3. We can even develop totally new products based on your design;
Q5: What‘re the chips and drivers used?
RE: High brightness NICHIA LEDs light source,Meanwell drivers for
standard configuration.
Q6: What Optics available?
RE: LED Street Light: Type I, Type II, Type III, Type IV, Type V
for option.
Q7: What is the CRI?
RE: Ra>70, Ra>80 optional.
Q8: IP Rating?
RE: IP66.
Q9: Labeling ?
RE: Neutral labeling/ Custom designed labels / Laser printing
labels (at request).
Thank you for your using Dualrays LED luminaires, we regards
quality first as our marketing philosophy from the design and
package of all our
products,we here declare that all of our products are tested by
professionals and obey strict quality standards,we have
professional after-sale
service team to follow our customers,we promise that when you find
any quality problems caused by the products quality itself within
its
guarantee period,you can contact us freely. When confirmed by the
QC Department, we will immediately help you to exchange or
maintain products for free.Shenzhen Dualrays Optoelectronics Co.,
LIMITED will serve you with heart and soul!