(1 year, one Year for from the date equipment arrivalFree repair
and maintenance service within one year Free technical support by
internet online or via phone. )
Damaged tool Service: If the product you received has been damaged
during the shipping, please report to local DHL office/Post office
immediately and ask for damage proof, then contact our website
customer service for exchange service.
Product Qualtiy problem for refund or exchange: If the product has
any problems, please contact our customer service online within 7
days and return the item to us within 30 days upon the arrival.If
you not contact us within 7 days and not return to us within
30days, it is considered as used and WE WILL NOT ISSUE YOU A REFUND
Return Service: All returned items MUST BE in the original
packaging and you need to provide us with the shipping tracking
number, specific reason for the return, and also your order number.
If the item needs repair, refund or exchange, please use simple
airmail to ship back to us.
One-year warranty. If the item need repair, within one year,
customers no need pay repair fee but need to pay both back and
forth shipping cost. Over one year warranty, customer need to pay
repair fee for repair.
|Main Unit for Equipment||1 year warrnaty|
|Machine peripheral equipments and cables||No warranty|
|Car diagnostic laptop||3 months|
|Data Hard Disk||No warranty|
|Car software||No warranty|
Restrictions!!! There will be no free warranty service:
if you damage device while doing device firmware updates
if you damage device while using it wrong (example if you connect
diagnostic device to car while it is connected to external battery
charger and etc.);
if you damage warranty seals on the device housing;if you damage
device with while using non proper power source (external power
if you damage device physically (drop, hit or etc.);
if you damage device with watter spill or other liquid;
if you damage device while using it with non proper cables and
adapters or other accessories;
if you damage device while using wrong cable not suitable for
if you damage device while using it in conditions not compatible
with conditions described in device user manual instructions.