7.FAQ
Q1.Can you provide customization service?
A. Yes, TOBO initially manufactures standard bolts, nuts, screws,
but in the past 11 years,TOBO has already developed
successfully 580 customized parts in different sizes .
Q2.What types of customized parts do you provide?
A. TOBO provides cold heading parts, hot forging parts,
stamping parts, machining parts, sheet metal parts, cold working
parts, Zn-Al Die casting parts ,powder metallurgy parts ,and other
customized parts.
TOBO is capable of providing customized parts not only with
single-process ,but also with a variety combined crafts.
Q3.Does every customized part need mould fee?
A. Not all customized parts cost mould fee. For example, a turning
part does not need a mould yet requires the appropriate tools and
fixtures. TOBO spends labor costs in making samples ,
therefore charges certain sample fees.It will be returned after
placing an order.
Q4.Where are your factories, can I have a visit?
A. TOBO has its factories.We have invested in multiple factories,
which are mainly located in Shanghai and Zhejiang Province. You can
visit the corresponding factories depending on the products to be
purchased.
Q5.Can you provide free samples?
A. Yes, for the standard fastener,if on stock,we can provide free
samples. Please kindly understand that we charge certain fees for
customized samples before making.
Q6.How do you guarantee quality?
A. TOBO conducts quality control in strict accordance with the
ISO9001 Quality Certification System. TOBO practices the
worker's self-inspection and routing inspection on a regular basis
during production, the QC strict sampling before packaging and the
delivery after compliance. Each batch of products is accompanied by
Inspection Certificate from TOBO and raw materials test report
from the steel factory.
Q7.If I have paid the mould fee yet receive the nonconforming
samples,what will you do?
A.For the first development of non-standard parts, we refund the
mould fee in case of 2 times of nonconforming samples delivered. If
you give us more chances to make the moulds, we will continue to
study until success.
Q8. What is your MOQ for processing? Any mould fee? Is the mould fee
refunded?
A. MOQ for non-standard fasteners: 1-2 tons acc. to the different
parts,charge mould fee, which will be refunded when reaching a
certain quantity, more fully described in our quotation.
B. MOQ for stamping parts : Depending on the degree of difficulty
and dimensions of the parts. We will charge mould fee and refund it
when reaching a certain quantity, more fully described in our
quotation.
C. MOQ for turning parts is 100 pieces, charging no mould fee. But
if you need samples confirming, charging the sample fee, and refund
it when make the order.
Q9. What is your delivery time?
A: 15-30 days for samples, 25-50 days for mass production.
Q10. Do you accept the use of our logo?
A. If you have a large quantity, we absolutely accept OEM.
