1.Q:Which parts of your product are developed by yourself?
A:The main core components of our portable solar charge generators products: hardware, software, BMS, structure, ID, etc., are
independently developed and produced by our company.
2.Q:What are the advantages of your company?
A:Strong R & D team, independent R & D and production of main
parts, Solar charging power station to control product quality from the source.
3.Q:Can you supply OEM &ODM service ?
A:Yes, but there is a minimum order quantity required for portable solar power generators.
4.Q:What kind of certificates your products have acquired ?
A:Our solar charge generators products have acquired CE, FCC, UL and PSE certificates, which is able to satisfy most country’s importing
requirements.
5.Q:How long is the delivery time of your products?
A:The delivery time of different products is different, and the
delivery time of portable power station is usually 1 month. The
delivery period of household energy storage machine is generally
2-3 months.
6.Q:How do you ship the goods since they are high capacity battery ?
A:We have long-term cooperated forwarders who are professional at
battery shipment.
7.Q:How long is the warranty? How to maintain the quality problem? How
to deal with the quality problem?
A:Products below 1000W are guaranteed for 1 year, products between
1000W and 2000W are guaranteed for 2 years, and home system machine
are guaranteed for 5 years.
For general minor problems, our company will issue maintenance
instructions and express spare parts. Customers can repair and
replace spare parts by themselves according to the instructions. If
it cannot be repaired within the warranty period, our company will
provide new product replacement.
8.Q:Can your machines carry refrigerators, coffee makers, and electric
kettles?
A:Please read the product manual carefully for details. As long as
the Noninductive load not over our rated load.
9.Q:Does your portable power station have UPS function?
A:The portable power station has no UPS function, while the home
systems has UPS function.
10.Q:Can you supply solar panels? Can you recommend the solar panels for
each product?
A:We do not provide solar panels, if the customer needs, we can take
customers to purchase. Please refer to the product
specification or operation manual for the matching solar panel of
each product.
