All MENTEK test chamber and oven are designed and manufactured
according to all relevant European-Union [EU] standards,codes and
regulations for electrical, environmental and user safety for such
industrial equipment and thermal process. All material and
equipment’s are from well-known EU brands and comply with all EU
standardization systems [ISO, CE, DIN] and are fully safe for user
in laboratory or industrial manufacturing plant.Mentek guarantees
that all the environmental chambers provided are brand new and
unused,and the warranty period is 12 months (or more longer as
talked with customers in advance) and the warranty period for the
contracted goods is calculated after the customer receives the
Quality Control System
1. The quality control of the product covers all aspects from the
raw material to the product after sale. Mentek Testing Equipment
Co., Ltd. strictly abides by the ISO9001:2015 quality management
system and conducts product design, development, manufacturing, and
testing in accordance with internationally advanced standards.
2. We adhere to the zero-tolerance to quality, not to allow
substandard products into the next process, to ensure that each
product is 100% tested, 100% qualified. Therefore, from the review
of the contract, to the procurement of raw materials, to the
product delivery test, all levels are checked, and there are
records at all levels, and the records are traceable.
Material and Supply Chain Control
1) We totally understand that the quality of raw materials is the
basis of product quality. Therefore, each batch of raw materials
entering the factory should be tested according to the standard. As
for the core components, we adopted “zero-defect” sampling plan.
2). Mentek establishes a scientific supplier management system and
conducts assessments based on high-quality standards. It
continuously increases the import efforts of international and
domestic first-rate suppliers and ensures the high quality level of
1). Mentek has full-time inspectors to test in every link of
production. And each link has adopted a “zero defect” management
plan to ensure substandard semi-finished products cannot enter the
2). From SMT to DIP, to complete machine testing, retain complete
test data, timing statistics and analysis. Respond quickly to
abnormal situations and organize corrective prevention by
professional quality engineers.
Mentek testing equipment Co.,Ltd has built customer data management
for every customer. And this helps us in responding in a timely
manner when it comes to customer complaints and demands, organizing
relevant departments and personnel to conduct in-depth research,
and formulating scientific and reasonable corrective measures.
Always Keep Improving
1). Mentek testing equipment Co.,Ltd will always strive to improve
quality management, improve product quality, and continuously
satisfy customer satisfaction.
2). Continuous improvement is one of the most basic features for
quality management system requirements. Mentek regularly(at least
every 3 month) researches the latest technical standards, the
latest product models, advanced quality control methods, and
combines actual conditions to continuously improve design and
processes, improve quality management, and ultimately continuously
improve product quality and service levels.
1. MENTEK guarantees that all the environmental chambers provided
are brand new and unused.
2. The warranty period is 12 months (or more longer as talked with
customers in advance) and the warranty period for the contracted
goods is calculated after the customer receives the goods. We
guarantee the safe and reliable operation to the goods under the
correct installation and normal operation conditions. During the
warranty period, if the environmental chamber provided by us are
found to be defective and do not meet the contractual requirements,
the buyer may file a claim to us.
3. MENTEK will repair, replace or compensate the buyer for damages
as requested by the buyer. If it needs to be replaced, we will
promptly replace it with qualified and high-quality products. All
costs incurred by us shall be borne by us. If we disagree with the
claim, it shall be submitted in writing within 30 days after
receipt of the buyer’s claim notice. Otherwise, it shall be deemed
as acknowledging the buyer’s claim.
4. Our designated sales manager for this project is responsible for
coordinating the seller’s various tasks throughout the project in
every situation such as: project schedule, design and
manufacturing, drawing documents, manufacturing confirmation,
packaging and transportation, on-site installation, commissioning
Quality assurance commitment
5. The expiration of the quality guarantee period cannot be
considered as the release of our responsibility for the potential
defects in the contracted goods which may cause damage to the
contracted goods. In the event of potential defects in the
contracted goods during the life of the contracted goods, the buyer
has the right to require us to repair or replace the defective
goods in a timely manner.
6. During the life of the environmental chamber, when we discover
that there is a potential defect or a principle failure of the
goods, we will notify the buyer in writing at the first time.
7. For Mentek environmental chamber, we use proven and mature
technologies and materials that have proven operational experience;
if we use new technologies and materials that we have not used in
the past, we have prior consent from the buyer. The buyer’s consent
does not relieve or exempt us from our obligations under this
contract. We shall be responsible for all quality issues of the
equipment and components purchased by us from our suppliers.
8. If the goods provided by us are defective, or due to technical
data errors, our technical personnel’s guidance is wrong, causing
the goods to be scrapped or the work to be reworked, we shall
replace or compensate the buyer for the losses incurred thereby.
The time limit for the replacement or repair of the contracted
goods by us shall be subject to the agreement of both parties. If
the replacement or repair work is not completed within the time
limit, it shall be treated as a delayed delivery.
9. If the buyer fails to install, operate, or maintain according to
the technical data, drawings, or instructions provided by us, or if
it is caused by non-usual technical personnel, the buyer is
responsible for the repair or replacement. However, we are
obligated to provide the necessary For the replacement parts, we
shall arrange for the buyer to send the buyer the fastest parts to