* Normal packing for mass production1, proudct warpped by tissue paper in the inner boxes 2, put the
inner boxes in master 3, masters packed on pallet or bluk masters
4, load the masters or pallets on the truck.
* Customized package as customers' requirements
Delivery
1. lead time for current product:
1-3 days
2. Lead time for OEM mass production,
MOQ:500set : in stock
* 500-3000pcs: 12-20 working days
* Above 3,000pcs: Negotiated
Q1. How is your packing? Could I print my own brand/ logo on the
products?A: we always pack our goods in our normal paper boxes and brown
cartons. And Sure, of course, you can print your brand or logo on
the products needed.
Q2. What is your terms of payment?
A:T/T, 30% as deposit, and 70% balance before delivery. We'll show
you the photos of the products and packages before you pay the
balance. And we suggest full payment if the order qty is small to
save both bank charge for us.
Q3. What is your normal terms of delivery?Can we use our own
forwarders?
A: EXW, FOB, L/C
And yes, you can use your forwarders if you would like.
Q4. How about your delivery time?
A: it takes 3-7 working days for small order after receiving your
payment. The specific delivery time depends on your
requirements.
Q5. Can you produce the products according to the samples or AW’s?
A: Yes, we can produce by your samples or technical drawings.
Q6. How can I know your quality before I place a order? What is
your sample policy?
A: We can provide the samples before you order, but the customers
have to pay the sample cost and the courier cost.
Q7. What should I do if you do not ship the goods on time or I find
the problem after I receive the goods?For example,My package has some broken powders or missing products.
What should I do?
A:We have assurance amount by Alibaba, so you can place the orders
without headache. And please contact us at once if any
problems,take all the products pictures together once received. At
the same time we will confirm your order with our
warehouse.Generally,broken rate from 1%-3% is normal, We apologize
for any inconveniences and will resend the goods in your next
order.
Q8. Why do the color of the shadows look different from the image ?
A:We take photographs by the actual samples. There are many factors
that maybe change the color of your palette or shadows slightly if
compared to the online pics. And they includes your computer
monitor settings, lighting, and sometimes even personal
preferences.
