Citizens has a single focus on customer service because its
visionary founders, including Colonel Eli Lilly, chartered the
company in 1887 as a Public Charitable Trust. Using a
not-for-profit approach, Citizens either returns profits to you in
the form of lower rates or reinvests profits to make its facilities
more reliable and efficient. While most utilities are beholden to
the quarterly demands of out-of-town stockholders, the unique
Citizens Trust simply means everything we do is focused on serving
you.