Active Member
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[China]
Address: Room 804 Jincheng Building, Shennan East Road,LuoHu District,Shenzhen City, Guangdong, China
Contact name:Keven Zeng
Shenzhen Ouchuangbo Electronic CO.,LTD |
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Our factory
Frequently Asked Questions:
1. Does this car DVD fit my car?
Our engineer will help you get the answer. However he need some
messages from you. please answer below questions and leave message
to us after order, we will reply you in 24 hours.thank you very
much.
(1)The photo of your car's original dashboard to us please. Which
brand of your car ?
(2)Which year of your car produce(not time of buy) ?
(3)Does your car have original digital amplifier?
(Generally if your car have amplifier box under your co-driver seat
or you can find subwoofer in your car trunk/boot, we can sure that
your car have digital amplifier.)
2. Can it be shipped to my country?
We can ship items 98% countries in the world.
3. How long does it take to arrive?
Generally speaking we will arrange the shipment in 1-2 business
days once the payment is confirmed, and we cooperate with
DHL(5-7days), and EMS (13-20days) for delivery time.
4. Do I need to pay custom duties?
we do not pay any of fee the Tax . Any customs tax and fee caused
by this, buyer should pay it by himself, if you do not agree,
please do not buy to avoid troubles . The custom duties are charged
by importing countries. Though we can not control this, we will
help you to declare a lower value at customs. Therefore, most of
our customers do not need to pay custom duties or just pay few. If
you have special requirements for declared value, please explain to
us when you place orders.
5.Warranty &Maintenance:
(1).We provide 3 days replacement and 12 months maintenance warranties.
Items can be replaced during the first month or maintained for the
first year.
(2).Buyers are responsible for the come and return shipping fees for
warranty items.(In most cases, buyer will only have to return the
problem components rather than the entire package.).
(3).Before returning items, please make sure you get our (the seller’s)
return address, and write “gift” on the delivery detail sheet.
Please use regular postal service and send us the tracking number.
As soon as we receive the items, we will repair or exchange them as
soon as possible.
6.Feedback
We depend on our customers' atisfaction to succeed. Therefor, we
will try our best to meet our customers’ requirement. So your
feedback is extremely important to us. So please read the following
carefully, thanks for all in advance.
(1)If you are satisfied with the item and our service, please leave us
positive feedback, and we will do the same for you.
(2)If there is any problem about your order, please directly contact
us for solution. We will try our best to slove your problem as soon
as possible.
(3)Please contact us before leaving a negative feedback, we will find
a solution to meet your requirement and enhance the satisfaction.
