Q1: which city are you in? how can I get to your factory? Are you a trading company or factory?
A1: We are in Zhangjiagang city, two hours driving from Shanghai. We are factory. Manufacturing mainly beverage filling and packagingmachines. We offer turnkey solutions with more than 10 years experience.
Q2: Why is your prices higher than others?
A2: We offer high-end machines in our business. Welcome to our factory to have a visit. And you will see the difference.
Q3: What is your delivery time?
A3: Normally 30-60 working days depends one machines, water machines are faster, carbonated drink machines are slower.
Q4: How to install my machines when it arrives? How much the cost?
A4: We will send our engineers to your factory to install the machines and train your staff how to operate the machines If
needed.Or you can arrange engineers to study in our factory. You are responsible for air tickets, accommodation and our engineer wage USD100/day/person.
Q5: How long time for installation?
A5: Subject to machines and the situation in your factory. If everything is ready, it will take about 10 days to 25 days.
Q6: How about the spare parts?
A6: We will send one year enough easy broken spare parts together with the machines for free, we suggest you buy more units tosave international courier such as DHL, it is really costly.
Q7: What is your guarantee?
A7: We have one year guarantee and life-long technical support. Our service also including machine maintence.
Q8: What is your payment term?
A8: 30%T/T in advance as down payment, rest should be paid before shipping. L/C is supported also.
